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SuccessFactors Learning LMS Analyst - Remote

Columbia, MD · Information Technology
Senior SuccessFactors LMS Analyst
 
JOB OVERVIEW:
An LMS Analyst works with external clients and internal teams to provide quality solutions by performing the following duties. 
 
  • Consult with clients to evaluate or identify needs or problem areas, and determine scope of investigation required to obtain solutions.
  • Interpret client business needs and translate those into practical, documented requirements, utilizing strong analytical and product management skills.
  • Work with clients directly to design an implementation plan and tools or framework needed to incorporate recommended training and development solutions.
  • Consult and or advise clients on introducing new learning strategies, processes, systems, and organizational structures within their current system configurations or current business practices.
  • Work with the clients to standardize, streamline and coordinate business and system processes.  Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.
  • Support system implementations or upgrades by participating in UAT to test and analyze system functionality and document results.  
  • Work independently with users to define tasks and drive those to completion. 
  • Participate in client meetings related to support, modifications, configurations and customizations. 
  • Evaluate requests and determine the level of support and documentation required.  Engage and work with other team members to resolve issues. 
  • Work with the Project Manager to plan and estimate requests. 
  • Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution.
  • Troubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible.
  • Convert PowerPoint documents into online content that can be loaded into the LMS using Captivate, Articulate or other authoring software. 
  • Maintain ongoing system documentation.  
Requirements:
  • 5 or more years of experience defining and documenting business needs and requirements
  • 2 or more years of experience supporting the SuccessFactors Learning Management System
  • Strong analytical skills
  • Ability to clearly, concisely, and confidently communicate with team members and customers, both verbal and written
  • Ability to work both independently and within a team environment
  • Ability to problem-solve creatively and analytically in a fast-paced environment
  • Takes initiative to stay current on latest products, system releases, processes, and industry trends
Preferred:
  • SAP SuccessFactors LMS Certification
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