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Cornerstone On Demand (CSOD) Learning Consultant - Remote

Remote, USA
Cross Solutions is currently looking for a Cornerstone On Demand consultant to join our team and provide Tier 2/3 consulting support for an existing client who is currently in support and maintenance mode.  This is a remote full time contract position for 12 months with the potential to extend the contract.  The CSOD consultant and team will provide the following type of support:

Daily Activities:
  • Daily System Monitoring, Support & Maintenance and SLA Management
  • LMS Technical Issue Resolution & Consulting
  • Manage 3rd Party vendors and SLA Management (e.g. content providers, MTM, etc.)
  • Integration Monitoring & Support, e.g. HRDB (Human Resources Database) feed
  • System Administration Support to approximately 250 Admins
  • Custom Report Development Support to Admins
  • System permissions / access management
  • Inquiries / request / support
Special Projects:
  • WorkDay Core HR feed updates
  • Map new EC fields to CSOD fields
Quarterly activities:
  • Release Management and Consulting
As needed, upon request:
  • Technical Project Management
  • IT Partner/Consultant
  • Custom Code Development
  • Requirements Definition & Documentation
  • Testing/QA
  • 4 or more years of experience supporting the Cornerstone Learning Management System
  • Knowledge of technical data processing procedures, policies, and best practices
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Ability to support and engage in multiple initiatives simultaneously
  • Experience working within a System Development Life Cycle
  • Ability to work both independently and within a team environment
  • Ability to problem-solve creatively and analytically in a fast-paced environment
  • Takes initiative to stay current on latest products, system releases, processes, and industry trends
  • Content testing experience
  • Familiarity with AICC and SCORM protocols
  • Familiarity with SharePoint and/or issue ticket tracking tools
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