Cross Solutions is currently looking for a Cornerstone On Demand consultant to join our team and provide consulting support for an existing client who is currently in support and maintenance mode but adopting new system functionality. This is a remote part time contract position with expected utilization of 50-75% through May/June and about 50% through the end of the year. The CSOD consultant and team will provide the following type of support:

Daily Activities:

Daily System Monitoring, Support & Maintenance and SLA Management
LMS Technical Issue Resolution & Consulting
Manage 3^rd Party vendors and SLA Management (e.g. content providers, MTM, etc.)
Integration Monitoring & Support, e.g. HRDB (Human Resources Database) feed
System Administration Support
Custom Report Development Support to Admins
System permissions / access management
Inquiries / request / support

Special Projects:

Implementing Certifications

Quarterly activities:

Release Management and Consulting

As needed, upon request:

Technical Project Management
IT Partner/Consultant
Custom Code Development
Requirements Definition & Documentation
Testing/QA

Requirements:

4 or more years of experience supporting the Cornerstone Learning Management System
Knowledge of technical data processing procedures, policies, and best practices
Excellent verbal and written communication skills
Strong analytical skills
Ability to support and engage in multiple initiatives simultaneously
Experience working within a System Development Life Cycle
Ability to work both independently and within a team environment
Ability to problem-solve creatively and analytically in a fast-paced environment
Takes initiative to stay current on latest products, system releases, processes, and industry trends
Content testing experience
Familiarity with AICC and SCORM protocols
Familiarity with SharePoint and/or issue ticket tracking tools